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Ambient Home Group Loyalty Points Program

Welcome to the Ambient Home Group Loyalty Points Program! We appreciate your loyalty, and this program is our way of saying "thank you" for choosing us to take care of your home. Earn points every time you book a service, refer a friend, leave a review, engage with us on social media, and more! As you collect points, you can redeem them for fantastic rewards ranging from discounts to exclusive services. Join today and start earning!

How to Earn Points:

Earn points through a variety of actions to help you reach exciting rewards faster! Here are the ways to rack up points:

  • Referrals:

    • 500 points for referring a friend who books a service (referee also gets 100 points as a welcome gift).

    • 1,000 points for referring a friend who books an ongoing service (referee also gets 100 points as a welcome gift).

    • 50 points for every booking made.

  • Reviews and Feedback:

    • 20 points for leaving a review after a service is completed.

    • 20 points for providing detailed feedback for a cleaner.

    • 255 points for leaving a Google review.

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  • Social Media Engagement:

    • 10 points for following Ambient Home Group on social media platforms like Instagram or Facebook.

    • 225 points for sharing a post or tagging us on social media.

    • 400 points for posting a photo of a service or product and tagging Ambient Home Group.

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  • Service Milestones:

    • 75 points for being a loyal customer for 6 months.

    • 175 points for being a loyal customer for 1 year.

    • 275 points for being a loyal customer for 2 years.

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Loyalty Tiers:

As you accumulate points, you'll climb through our 4-tier loyalty system, unlocking exciting rewards and perks. The more you engage, the more exclusive benefits you’ll receive!

  • Blue Tier (0–500 points)
    The starting point of your loyalty journey! Start earning from your first booking.

  • Silver Tier (501–1,000 points)
    Unlock more rewarding benefits as you advance to Silver, where you’ll get better discounts and service upgrades.

  • Gold Tier (1,001–2,000 points)
    Enjoy premium rewards, including discounts on services and personalized packages.

  • Platinum Tier (2,001+ points)
    The top-tier level offering the most exclusive rewards, such as a custom home makeover, annual services, and business service packages!

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Redeemable Rewards:

As you reach new loyalty tiers, you can redeem points for a variety of rewards, including discounts, upgrades, and even premium services. Here’s what you can claim at each tier:

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Low-Tier Rewards (0–500 points)

  1. 5% Discount on Next Service

    • Cost: 200 points

  2. Free Delivery on Selected Services

    • Cost: 250 points

Mid-Tier Rewards (501–1,000 points)

  1. 10% Discount on Next Service

    • Cost: 500 points

  2. Free Service Upgrade

    • Cost: 500 points

    • (Upgrade to premium cleaning or extra time for a service)

  3. Complimentary Gift (e.g., eco-friendly items)

    • Cost: 600 points

  4. Access to VIP Customer Support

    • Cost: 700 points

High-Tier Rewards (1,001–2,000 points)

  1. 15% Discount on Next Service

    • Cost: 1,800 points

  2. Free Annual Service (e.g., Yearly Deep Cleaning or Childcare Service)

    • Cost: 2,000 points

  3. Personalised Home Management Package

    • Cost: 1,500 points

    • (Customized package of cleaning, organization, and floral services)

  4. Exclusive Access to New Services or Features

    • Cost: 1,800 points

Premium & Luxurious Rewards (2,000+ points)

  1. Custom Home Makeover or Interior Consultation

    • Cost: 3,000 points

    • (Includes home organization, styling, and professional recommendations)

  2. Business Service Package

    • Cost: 4,000 points

    • (Tailored services for businesses such as corporate cleaning)

Seasonal & Time-Limited Rewards

  1. Holiday Gift Bundles or Exclusive Discounts

    • Cost: 400 points

Referral Program Bonuses:

The more you refer, the more you earn! As a loyal customer, you’ll also unlock additional referral bonuses:

  • 500 points for every 5 referrals who complete a booking.

  • Exclusive gift or service for reaching 10 successful referrals.

Points Expiration & Rollover:

  • Points expire after 72 months from the last earned activity.

  • Unused points rollover to the next year if not redeemed.

Why Join Our Loyalty Program?

  • Exclusive Rewards: Access discounts, free services, and special offers tailored to your needs.

  • Easy to Earn: Points accumulate quickly with each booking, review, referral, and social media interaction.

  • Flexible Redemption: Choose from a variety of rewards to suit your preferences.

  • VIP Perks: As you progress through tiers, enjoy added benefits like priority customer support and personalized service packages.

Start Earning Today!

Join our Loyalty Program and begin earning points with your next service! Whether you’re booking, referring, or engaging with us online, the rewards are endless. The more you participate, the more you’ll benefit!

Sign up now and start earning points today to unlock amazing rewards tomorrow! Call us on 0489 943 308 for more information or to check your points balance.

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Effective 14/02/2025.

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